How can we help?

For additional help, contact the support team at support@eventsnap.com.

Frequently Asked Questions

How do I set up selling a table/group that includes multiple tickets?

Say you have a dinner event that offers the option to buy an entire table of 8 seats. Rather than just selling one ticket for a table and only collecting guest registration for the purchaser, you need to set it up as an item type of Group of Tickets so that each guest has their own ticket, and then they will be assigned to the table group.

Here is how to set it up in EventSnap:

Step 1: Create an item with the item type of "Ticket" and set the quantity to be how many people are able to attend. Since this is for a dinner ticket, I'll name it "Dinner". If you don't want to allow someone to purchase a single ticket, then check the box at the bottom "Only available as part of a group". This means that a purchaser must buy an entire table in order to purchase a Dinner ticket.

Step 2: Create another item, this time with the item type of "Group of Tickets." Name this one something like "Table of 8" and use the following settings:

  1. A. Linked Ticket Item: Select the "Dinner" ticket so that each table draws from this type of ticket.
  2. B. Quantity Of Tickets Included: enter 8 or however many tickets come with your table.
  3. C. Price: Enter the price you want to charge for the purchase of the entire table.

If I set a quantity of 80 Dinner tickets available and someone purchases one of my Table of 8 groups, then that will decrease my Dinner tickets available to have only 72 tickets remaining. That also means that there are now 9 tables remaining. If I allow single dinner tickets to be sold and someone purchases one ticket to bring the tickets remaining down to 71 tickets, then that means only 8 full tables can still be purchased. 7 more individual dinner tickets can be sold before it cuts into another table sale.

How do I send a test email?

Purchase Receipt emails can only be sent after a store checkout. To test what it will look like, you will need to check out a real transaction. Add a promo code or a free ticket to check out without processing a payment.

The emails from the Email page (General mass email and Registration Update emails) can be previewed and tested. First you will need a purchaser or a guest in the event. Then you can create an email, select the purchaser/guest in the Recipients tab, and then preview that exact email in the Review and Send tab. Click the Preview button and then enter your email address to send a copy of that email to your email address. Note that the merge fields will not use your name/info, but will use the purchaser/guest data.

How do I track the collection of Bill Me payments?

For Bill Me transactions, the collection tracking needs to be managed outside of EventSnap. There isn't a process in EventSnap to mark that a bill me transaction has been collected.

In regards to DonorSnap, when you use the integration to send these donation records over to DonorSnap, the payment method will be listed as Bill Me. Once you collect the money, we recommend that you change the payment method to Cash/Check/etc. (whatever they actually used to pay for this transaction). That would signify that it has been paid.